Travel terms and conditions for un-scheduled transfer
Fox Transfer Co. provides a transfer service supplied by local service providers for passengers arriving or departing to European airports. This agreement is made between the Client, hereinafter known as a Passenger and the local service provider, hereinafter known as a Main Service Provider, as follows.
1.The purpose of the Fox Transfer service.
The purpose of the Main Service Provider is to provide an un-scheduled bus transfer service of passengers for the purposes of collection or drop-off within the administrative areas of different European cities, at prices specified on the www.foxtransfer.eu webpage.
1.2 In case where two or more persons are named in the same reservation,or it was made by a third party, these terms and conditions are valid for all parties.
2. Operational hours
The Main service provider will provide a 24 hour service, every day of the year. Our Call Centre is operational between 08:00 and 18:00
3. Contractual Issues
3.1 In the case of transfers to or from an airport or railway station, a contract for the services is created when a passenger orders the service by telephone or in writing (email or fax) or by means of our website www.foxtransfer.eu, and when our reservations personnel confirm the order in writing (e-mail being the usual method). The conditions specified in the „Terms of transfer” will apply to this contract.
3.2 These terms and conditions are valid from the time the Order Confirmation is received by the Passenger and will form part of the overall contract for transfer services. Furthermore, performance of this contract will be confirmed when the Passenger uses the actual service itself, an indication that again, the Passenger has willingly accepted these terms and conditions.
An order can be placed: on the website www.foxtransfer.eu, or by e-mail: email@example.com. A quotation (i.e. an offer) sent by the Main Service Provider does not qualify as an indication that a contract has been entered into. These terms and conditions apply to reservation confirmations sent by email or by phone.
4. Content of the passenger transportation service
The Main Service Provider provides a service in compliance with the regulations covering non-scheduled passenger transfers, our vehicles collecting and transferring passengers either as a individual hire or a part of a collection of passengers (known as a „shared transfer”) from different stops en-route.
4.1 The Main Service Provider undertakes to ensure that the collection vehicle is made available within 15 minutes of the time and date and at the specified address as that confirmed by us at the time of booking. The Main Service Provider will undertake the transportation and pickup of the passenger(s) at the nearest point to the final destination, if it unable to reach the ultimate destination due to traffic jams, road closures or other traffic rules. The Main Service Provider cannot be expected to violate traffic rules because of such incidences or where the passenger arives late at the pickup point.
4.2 The Main Service Provider will use its best endeavours to make sure that our pickup vehicle arrives at the exact flight arrival time as notified to us by the Passenger. The Main Service Provider will pay any appropriate parking fees.
4.3 In the case of a „Shared Transfer” (i.e. for a number of passengers and irrespective of the destination), the Main Service Provider's driver will ask the passengers to get into the vehicle and put their luggage into the luggage carrying compartment, at the same time inspecting its appearance to avoid any complaints at a later date. When the transfer is complete, our driver will hand back the luggage to each individual Passenger and place it by the vehicle so that it can be inspected in the presence of the driver to ensure that it belongs to the Passenger and that the luggage is the same condition when it was handed to the driver. Once the luggage is accepted by the Passenger, the Main Service Provider is no longer liable for the collection and the delivery of the luggage wrongly identified by the Passenger. The driver is not required to undertake any other additional delivery tasks.
4.4. In the case of a privately ordered transfer departing from an airport, our driver will wait for the Passenger in the Arrivals Hall with a name board showing the Passenger’s name. Upon arrival, the driver will take charge of the Passenger’s luggage inspecting its condition to avoid any complaints at a later date. When the transfer is complete, our driver will hand back the luggage to each individual Passenger and place it by the vehicle so that it can be inspected in the presence of the driver to ensure that it belongs to the Passenger and that the luggage is the same condition when it was handed to the driver. Once the luggage is accepted by the Passenger, the Main Service Provider is no longer liable for the collection and the delivery of the luggage wrongly identified by the Passenger. If the Passenger has requested assistance with carrying their luggage when arriving at their destination, this is limited to the number of bags stated in the confirmation order. At certain airports (e.g. London), the Main Service Provider waiting for a passenger who has ordered a private tranfer, can only use a name board for payment of an extra fee.
4.5 The Main Service Provider will not transport luggage without a passenger to whom it belongs being on the same journey
5. Terms applicable to service users
Any private person (or group of persons) can use the service providing there is compliance with the following conditions.
5.1 The person has a valid ticket showing the details of travel and the specified fare or a document entitling him/her to make the journey. The cost of the service is included in our confirmation letter.
5.2 The person should be in a suitable state for travelling. In case where the passenger is under the influence alcohol or narcotics, or suffers from an infectious or contagious disease, or who wears clothes or has luggage in an exceptionally dirty condition, the driver at his/her sole discretion can refuse to transport the passenger and luggage. In case of exclusion from travel, the passenger is still required to pay the agree fee for the service.
5.3 In the case of passengers arriving by air, the Main Service Provider can only transport luggage that complies with the standard air transport regulations. A Passenger can only take hand luggage into the passenger compartment of the vehicle that can be carried by him or her and placed under the Passenger’s seat. In addition, the Passenger is allowed to take 2 pieces of luggage of normal size, not exceeding 20 kilogramms each, that are suitable for transportation in the car/bus luggage compartment- without jeopardize the needs of other passengers. If the Passenger has luggage exceeding the stated weight or is of a bigger size than is normal, the driver at his/her sole discretion can agree to transport the items in return for an extra charge.
Live animals can travel in the pickup vehicle – for payment of an extra fee - but only in suitable carrying equipment used in air transportation (cage, box). The animal should not emit an offensive smell or harass other passengers during the travel. A guide-dog is transported free of charge. Bicycles, golfbags and ski equipment can be carried by certain service providers for the payment of an extra fee. If a Passenger needs a wheelchair for mobility, the chair will be carried free of charge providing we are notified in advance when the passenger makes the reservation. Only 1 wheelchair per Passenger can be transported free of charge
The Main Service Provider will ensure that child seat(s) of appropiate size are available providing that we are notified in advance. There is no additional cost for each child seat. Where we are not notified in advance, we are may be unable to supply a child seat and, depending on the circumstances - we may not be able to transport the child where to do so would break local law). 1 pushchair/pram per passenger can be transported free of charge
It is forbidden to take into in the pickup vehicle or car:
- Hazardous or inflammable materials (e.g. acids, petroleum products, toxic or radioactive materials, etc.).
- Firearms or other weapons cold steel unless contained in a protective cover and locked in the luggage compartment of the pickup vehicle or car.
- Objects that are repulsive or offensive to others.
- Objects that can jeopardize the physical health of other passengers, or cause physical damage or contaminate the pickup vehicle or car.
-Object unsuitable for transportation by car (vehicle) due to its shape, volume or nature.
6. Responsibilities placed on Fox Transfer
The obligations placed in terms and conditions on the Main Service Provider when transporting its passengers are as follows:
6.1 Any claims for compensation as a result of the Main Service Provider not delivering the service in accordance with the agreed schedule and within the scope of these terms and conditions will be fully investigated. If proven, the Passenger will be compensated but only up to the limit of the agreed fee for the transfer. A period of 30 days should be allowed for the repayment of this fee.
The Main Service Provider is not liable if the Passenger gives an incorrect address or contact telephone number - if private transfer the pickup time- in the reservation.
6.2 In case of technical failure of the Transfer vehicle or car, the Main Service Provider will, at its own expense, arrange alternative safe transportation to ensure that both Passenger and luggage reach their destination. The Main Service Provider is not responsible to the Passenger for the consequences of any delay that may have resulted from making such arrangements
6.3 The Main Service Provider is liable for any injury or damage to the Passenger or luggage during the transportation of the same. The Main Service Provider has an insurance policy in the event of aforementioned damages. The Main Service Provider does not accept any responsibility for objects left in the vehicle by Passengers.
6.4 The Main Service Provider cannot be held liable for damages where it is prevented from providing its usual service due to an unforeseenable event. Such examples are: changes in flight arrival/departure times; serious road accidents; adverse weather conditions or divertions due to the arrival of visiting dignatories from other countries, etc. If the delay is likely to be in excess of 20 minutes, the Main Service Provider's driver will attempt to phone the Passenger(s) to advise them of his/her late arrival. If our vehicle has not arrived 20 minutes after the time stated in the Confirmation Agreement, the Passenger has the option to make alternative arrangements without being charged by Main Service Provider. In the case of ’Shared Transfers’ (i.e. where a number of passengers are sharing the same transfer journey), the Passenger may be required to wait up to 2 hours in exceptional circumstance before making alternative arrangements. Failure to do may result in a „no show” charge being made and the transfer fee will be deducted from the Passenger’s credit card (see 7.1).
7. Responsibilities of the Passenger
7.1 The Passenger should wait for the pick up vehicle (or car) at the confirmed time stated on the confirmation letter allowing a period of 15 minutes for late arrival) as stated in 4.1. above). The passenger should be ready for immediate departure. If the Passenger is not at the agreed location at the time stated in the agreement, the driver will attempt to contact the Passenger by phone. In the case of arrival at an airport, an announcement will be made using the tannoy system
The maximum waiting time is 20 minutes. If, in the case of a transfer involving a number of passengers, the Passenger has still not arrived or made contact, and all other passengers and their luggage are on board, the Main Service Provider's driver will depart and the missing Passenger will be classed as a „no-show” and the transfer fee deducted from the Passenger’s credit card (see 7.1)In case of private transfer from the airport, the Main Service Provider's driver will wait upto a maximum of 1 hour after the flight arrival time. If the Passenger fails to show, this will be classed as a „no-show” and the transfer fee will be deducted from the Passenger’s credit card (see 7.1).
7.2 The Passenger must inform the Main Service Provider using the telephone number provided on the confirmation form, if their flight is either cancelled or delayed for longer than three hours before their departure time. Failure to do so may result in a charge for a “no-show” and the fee deducted from the Passenger’s credit card. (See section 7.1)
7.3 In cases where the Passenger either damages or contaminates the Main Service Provider's vehicle (or car), the Passenger must compensate the company for the cost of any repair and cleaning. The Passenger agrees that any such amounts can be charged to their credit card as in section 7.1 above.
8. Cancellation of the transfer reservation
Fox Transfer has a provision on its web site for passengers to modify or cancel their transfer. Modifications or cancellation procedures vary from service provider to service provider and can be made up to 24-72 hours prior to the arrival time without incurring any charges. Modifications to and cancellations of the transfer cannot be after this deadline. The Passenger will be informed of Service Provider’s cancellation policy when the reservation is confirmated by Fox Transfer services.
Passengers must pay cash ’on-the-spot’ to the driver in Euro or in the local currency before the journey commences in the case of a transfer carrying a number of passengers, or at the end of the journey if a private transfer takes place. Change will be given by the Main Service Provider in the local currency, where the official currency is not the Euro. In the case of a „no-show”, the Main Service Provider will be entitled to deduct the amount from the Passengers credit card.
10. Settlement of disputes
In case of any dispute or claim arising in connection with the service, the Passenger is entitled to present his/her complaint in detail, addressed to Main Service Provider in email or letter form and by attaching a copy of the original confirmation letter and any other documents supporting the complaint, the
Main Service Provider will investigate and inform the Passenger of the result in writing within 30 days. We undertake to take immediate action in cases where the complaint is justified in accordance to the terms set out in this agreement.
National laws and regulations apply to any dispute and, if it is not possible to negotiate a reasonable settlement to the satisfaction of both parties, subsequent disputes in law must be referred to the District Court in the country of the service owner. No other countries’ legal jurisdiction will be considered when a dispute arises which ends up in legal action. This agreement and the terms and conditions between the Passenger and Main Service Provider come to an end when the transfer has been completed.